The Score Takes Care of Itself Read online

  A few weeks later, I contacted Bill’s only surviving son, Craig, who agreed to meet me and listen to the history of his father’s book on leadership. We met for lunch at the Fish Market Restaurant in Foster City, California, not too far from 711 Nevada Street, where Bill had begun his work building the 49er dynasty more than twenty-five years earlier. I gave Craig the manuscript for this book and told him that if he didn’t like it I would withhold it from publication. With his father’s death, he was the one who should now decide whether or not the book merited publication.

  A few days later, Craig called: “I think you’ve really got something special here, Steve. I see why Dad wanted this available to the public.” And then he added that he had access to additional lecture notes by his father, as well as tapes and other material that might be useful. He could also supply original notes and information from a book for football coaches that Bill had written but withdrawn from publication. Also, and most important, he could offer his own insider’s perspective on his father’s incredible journey.

  And so Bill’s book was back on track once again, this time without Bill, but with the blessing and participation of his son. I contacted Jeffrey Krames, one of the publishing world’s foremost editors in the field of management and leadership (also the author of books on the leadership lessons of Jack Welch, Peter Drucker, Lou Gerstner, and others), who saw the deep value of the Bill Walsh philosophy of leadership when it came to management and team building. He, in turn, brought the great creative resources of Portfolio Publishing into play and gave us the green light. And that, in a big nutshell, is how Bill’s book on leadership got published. Looking back, it seems almost impossible.

  It has been an extraordinary experience for me. So many unusual happenings: Bill picking up the phone himself that day many years ago because his secretary was away on a family emergency (if he hadn’t, I doubt we would have gotten together for this book); his return to the NFL, which stopped the book in its tracks; Bill’s call to me years later saying he wanted to get this book published (nudged, it turns out, by my friend UCLA coach John Wooden); soon after, Bill’s final, fatal diagnosis of leukemia; his death; the mourning; the encouragement from Peter Fatooh; the blessing and full participation of Craig Walsh and the great perception of Jeffrey Krames and his boss at Portfolio, Adrian Zackheim. All I can figure is that Bill’s book was meant to be.

  Through it all there has been one fundamental and powerful constant: the substantive leadership wisdom of football’s legendary coach, Bill Walsh. His brilliance was evident in the first minute of our conversation in that little office on Sand Hill Road, and it continued every time he spoke.

  Bill Walsh loved to teach. This is his final lecture on leadership.

  PROLOGUE

  To Succeed You Must Fail

  I would never write anything that suggests the path to success is a continuum of positive, even euphoric experiences—that if you do all the right things everything will work out. Frequently it doesn’t; often you crash and burn. This is part and parcel of pursuing and achieving very ambitious goals. It is also one of the profound lessons I have learned during my career, namely, that even when you have an organization brimming with talent, victory is not always under your control. Rather, it’s like quicksilver—fleeting and elusive, not something you can summon at will even under the best circumstances. Almost always, your road to victory goes through a place called “failure.”

  That reality was present throughout my career, from coaching the Huskies of Washington Union High School in Fremont, California, to the San Francisco 49ers, and all the stops along the way—San Jose State, Stanford University and the University of California-Berkeley, the Oakland Raiders, the Cincinnati Bengals, and the San Diego Chargers. Always the same principle was present: There is no guarantee, no ultimate formula for success.

  However, a resolute and resourceful leader understands that there are a multitude of means to increase the probability of success. And that’s what it all comes down to, namely, intelligently and relentlessly seeking solutions that will increase your chance of prevailing in a competitive environment. When you do that, the score will take care of itself.

  Professional football, in my opinion, is the moral equivalent of war. The stress, wear and tear, and assault on a person’s spirit and basic self-esteem are incredible. It takes an individual to the outer limits of his capabilities and may provide one of the ultimate studies of people because it is such a cruel, volatile, and emotionally and physically dangerous activity.

  I also believe that NFL football, absent the extreme physical component, is the intellectual equivalent of business as it pertains to the fundamental task of leadership; specifically, organizing and managing a group of individuals to achieve difficult goals in an extremely competitive world.

  The ideas, experiences, and conclusions I offer here are drawn from my own search for success in the context of my profession—football—and intended to add to your own knowledge of leadership in your profession, to give you insights on what a fellow traveler experienced during my own competitive journey.

  Pursuing your ambitions, especially those of any magnitude, can be grueling and hazardous, and produce agonizing failure along the way, but achieving those goals is among life’s most gratifying and thrilling experiences. The ability to survive and overcome the former to attain the latter is a fundamental difference between winners and losers.

  I’ve observed that if individuals who prevail in a highly competitive environment have any one thing in common besides success, it is failure—and their ability to overcome it. “Crash and burn” is part of it; so are recovery and reward. As you’re about to see, I experienced more than my share of both. In the process, I’ve discovered a few things worth sharing, a few lessons worth learning.

  PART I

  My Standard of Performance: An Environment of Excellence

  The ability to help the people around me self-actualize their goals underlines the single aspect of my abilities and the label that I value most—teacher.

  —BILL WALSH

  How to Know if You’re Doing the Job

  When I give a speech at a corporate event, I often ask those in attendance, “Do you know how to tell if you’re doing the job?” As heads start whispering back and forth, I provide these clues: “If you’re up at 3 A.M. every night talking into a tape recorder and writing notes on scraps of paper, have a knot in your stomach and a rash on your skin, are losing sleep and losing touch with your wife and kids, have no appetite or sense of humor, and feel that everything might turn out wrong, then you’re probably doing the job.”

  This always gets a laugh, but not a very big one. Those executives in the audience recognize there is a significant price to pay to be the best. That price is not something they laugh at.

  Coaches Aren’t Supposed to Cry: Survive One Minute at a Time

  In my second year as head coach of the San Francisco 49ers, we were preparing to play the defending AFC East champions, Don Shula’s powerful Miami Dolphins, a team that was formidable, especially at home in the Orange Bowl.

  The showdown came in week eleven of our schedule and at the worst possible moment for me because after a great start to my second season—three straight wins against the New Orleans Saints, St. Louis Cardinals, and New York Jets—we had lost seven consecutive games. Our year was imploding. (The previous season, my first as head coach, our record had been 2-14, which meant that since I had taken over leadership of the 49ers we had won five games and lost twenty-one, the worst record in the NFL.)

  A loss to Miami on Sunday would be our eighth in a row and likely have enormous consequences, including the possibility of my being terminated or at least being put on a “death watch” by the media—an unofficial lame duck and powerless coach.

  Conversely, I recognized that a victory against the Dolphins would stop the hemorrhaging and provide hope for salvaging the last part of our season, which, in turn, could have a positive impact on the following year. Hu
ge stakes were on the table. I was somewhat hopeful, perhaps even optimistic.

  Nevertheless, the professional and personal magnitude of the upcoming Miami-San Francisco game clouded the entire week’s practice for me and created a brittleness in my behavior that was out of character. I was brusque, short-tempered, and not as tuned in as I should have been.

  The game itself—played in suffocating Florida heat and humidity—turned into a bruising battle in front of over seventy-five thousand screaming Dolphin fans who had packed themselves into the stadium. For the 49ers it was like going to a wild party to which you are uninvited and unwelcome—everybody tries to throw you out the window.

  Miami’s tropical sun had pushed daytime temperatures into the nineties, and dusk didn’t bring them down. In fact, the heat seemed to get worse, as if we were playing in a swamp, trying to move in quicksand. None of this appeared to affect Coach Shula’s team. They built an early lead and held onto it throughout the game. It seemed evident that we were headed for our eighth straight defeat—a potentially disastrous event.

  However, with time running down—less than two minutes remaining—49er kicker Ray Wersching, perhaps the league’s best field goal specialist, calmly nailed a winner to get us within a point: 17-16. Immediately, the entire San Francisco bench leaped up, pumping their fists and yelling wildly. You could feel this huge surge in momentum erupt. Unfortunately, it was a short-lived surge; our field goal did not count. To my dismay, a holding penalty was called against us and the score was nullified. Quickly, I again nodded at Ray, who strapped on his helmet, trotted out, and calmly kicked another field goal from five yards farther back. Again, raucous cheers erupted on our bench, but immediately another flag was thrown and another penalty called against us.

  Now the line of scrimmage put us out of field-goal range and forced us into a passing situation; we needed a first down to retain possession of the ball. Quickly, we completed a pass that gave us just enough yards to pick up the first down. The 49ers had survived for the moment, stayed alive. Or so it seemed.

  As I watched in disbelief, a linesman raced in and gave Miami a spot so friendly it could have gotten him elected to local public office. Our drive had been stopped three times in a row under increasingly outrageous circumstances. What made it maddening was that Shula had been berating officials throughout the game whenever they made a call against the Dolphins. This seemed to be his reward—a spot he had to love and two penalties against us on the previous plays. As bad as the 49er season had become, nothing this agonizing and damaging had happened to us before. And the crowd loved it.

  Sensing the imminent kill, fans went into a stadium-wide uproar as we silently turned the ball back to Miami—the game essentially over as the Dolphins extended our losing streak to eight games with their 17-13 victory. The pain of that loss haunts me even now as I think about those final seconds ticking off the clock.

  It was a horrible and numbing defeat, overwhelming for me because of its potential impact—a job I had worked for my entire adult life was in jeopardy—but also because of the stupid, self-inflicted, almost suicidal way in which we lost. As the crowd roared its approval and Miami players and fans swarmed over the field, I stood alone on the sideline in a cocoon of grief, emotionally gutted, wondering if I had the strength to even get back to our locker room.

  Unless you’ve experienced this type of emotional shock and the bleak interior landscape it creates, it’s hard to comprehend the impact. The memory never leaves you and acts as both a positive and negative force, spurring you to work harder and harder while also creating a fear inside that it might happen again. (For me, that fear eventually became more than I could handle.)

  Now Shula trotted briskly across the field to shake hands and offer a few perfunctory words of condolence. I have no clue as to what he said, but even though I was in some state of shock, instincts took over. I offered my hand; he shook it, shouted something in my ear, and disappeared back into the public pandemonium and celebration at midfield.

  The next few hours—until we got out of the stadium complex and arrived at the Miami airport—remain a blur. I can’t remember what, if anything, I said to the players and coaches in the locker room or reporters in the press room. Probably I was on some kind of automatic pilot and experiencing what victims of violence go through when they blot out the memory of the assault.

  While the moments immediately following that game are missing in my mind, the long trip home is vivid. Coaches aren’t supposed to cry, but I’m not ashamed to admit that on the night flight back to San Francisco I sat in my seat in the first row of the plane and broke down sobbing in the darkness. I felt like a casualty of war being airlifted away from the battlefield.

  Bill McPherson, Neal Dahlen, John McVay, Norb Hecker, and some of the other San Francisco assistant coaches and staff understood the grief I was experiencing and shielded me from any players who might come into the area—they huddled around my seat, blocking off view of me, while making small talk and eating peanuts, acting like we were all involved in the conversation.

  Believe me, I was not participating in whatever it was they said or eating peanuts as I slumped down, depressed, in my dark little space, contemplating whether I should offer my resignation. Most debilitating of all—devastating—was a gnawing fear that I didn’t have what it takes to be an NFL head coach. At one point I actually decided to hand in my resignation the next morning; then I changed my mind.

  I have tried to describe my anguish, but the words come up short. Everything I had dreamed of professionally for a quarter of a century was in jeopardy just eighteen months after being realized. And yet there was something else going on inside me, a “voice” from down deeper than the emotions, something stirring that I had learned over many years in football and, before that, growing up; namely, I must stand and fight again, stand and fight or it was all over.

  And that was the instinct that slowly prevailed as we headed home in the middle of a very dark night. I knew that in a matter of seven days the New York Giants were coming to town with the sole intent of making sure that neither I nor the San Francisco 49ers would stand and fight again.

  In my mind—or gut—and in spite of the pain, I knew I had to force myself to somehow start looking ahead—to overcome my grief over the debacle in Miami—or it would severely damage our efforts to prepare properly for the battle with New York; my comportment would directly affect the attitudes and performance of everyone who looked to me for answers and direction. I had to do what I was being paid to do: be a leader.

  I wish I could tell you that’s what happened—that I simply turned a switch and was magically transformed from an emotional basket case into an invincible field general. It wasn’t that way. It took time for me to stop despairing and regain some composure, to settle down and start thinking straight, but gradually, during those hard hours on the flight back to California, I began pulling myself together.

  In the NFL events occur—hit you—at supersonic speeds with volcanic force during the regular season. There aren’t months or weeks to recover, not even days. Usually only hours or minutes. While you’re throwing a wolf out the back door, another is banging on your front door and two more are trying to crawl through the windows. I could hear the New York Giants at our front door.

  I can say with some pride that by the time we landed at San Francisco International Airport at 3:15 A.M. after a six-hour flight, I had pulled myself out of the hopelessness and begun working on the strategy we would employ against the Giants when they arrived in a week. I was wobbly but back up on my feet again. I even ate a couple of bags of peanuts and drank some orange juice.

  Those awful feelings brought on by the events in Miami were in retreat because I was able to summon strength enough to pull my focus, my thinking, out of the past and move it forward to our next big problem. It does take strength to shift your attention off the pain when you feel as though your soul has been stripped bare.

  At times like that I would think bac
k to my days as an amateur boxer, when I’d see a guy knocked flat on his back and then awkwardly struggle to one shaky knee. Everything is blurry, his balance is gone, consciousness is tenuous, he’s bleeding and bruised, but as bad as things are there is one message he hears ringing inside his head: “Stand up, boy; stand up and fight.” I know because as a young man I was that boxer.

  NFL football is no different from any professional endeavor, boxing or business or anything where the stakes are significant and the competition extreme: When knocked down, you must get up; you must stand and fight.

  When the inevitable setback, loss, failure, or defeat comes crashing down on you—losing a big sale, being passed over for a career-making promotion, even getting fired—allow yourself the “grieving time,” but then recognize that the road to recovery and victory lies in having the strength to get up off the mat and start planning your next move.

  This is how you must think if you want to win. Otherwise you have lost.

  For me, on that flight back home after the Miami loss, it meant working one minute at a time—literally—to regain composure, confidence, and direction.

  Failure is part of success, an integral part. Everybody gets knocked down. Knowing it will happen and what you must do when it does is the first step back. It’s what got me up after being knocked down and almost out in Miami. I knew I had to stand and start facing the imminent challenge of a battle with the New York Giants.